Barclays Bank UK PLC

Financial Ombudsman decision DRN-4734349 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Nov 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr S’s complaint is about his buy-to-let (BTL) mortgage account with Barclays Bank UK PLC.Mortgage administration

Mr S says that, because of long call waiting times, and because Barclays didn’t respond to his secure messages, he wasn’t able to secure a new interest rate product for his mortgage.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4734349.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.