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Lowell Portfolio I Limited
Financial Ombudsman decision DRN-4732644 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Lowell accepted in both of their responses to Miss B that they contacted her at times when they shouldn't have. They paid a total of £55 for this and I think that's fair in relation to the amount and type of contact that was made, so I won't be asking it to pay any more for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4732644.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.