Epayments Systems Ltd

Financial Ombudsman decision DRN-4731722 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Interest and rates

In the Ombudsman’s words

Mr P couldn’t access his fundsFunds blocked or frozen

pay him 8% simple interest on them from 11 February 2022 up until settlementInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4731722.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.