Connells Limited
Financial Ombudsman decision DRN-4730458 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I consider the terms of the lifetime advice fee were clear and that the evidence I have is that Connells is honouring those terms. So I don't consider the fee Mr H paid for lifetime mortgage advice was mis-soldProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4730458.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.