TSB Bank plc

Financial Ombudsman decision DRN-4730340 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr S complains TSB Bank Plc haven’t properly addressed the impact the overdraft charges they applied had on him.Charges and fees

Mr S says on 15 May 2023 he contacted TSB – explaining the trauma he went through. After explaining this, TSB took the complaint on, but Mr S didn’t hear anything.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4730340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.