HSBC UK Bank Plc
Financial Ombudsman decision DRN-4728044 Not upheld
Not upheldoutcome, as published by the Ombudsman
£15redress stated in the decision
Mon May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr C complains that he was charged a transaction fee for taking out cash with his card when abroad when he had looked at HSBC's website which said there was no such fee.Charges and fees
He also complained about the difficulties in lodging a complaint when abroad.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4728044.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.