JAJA FINANCE LTD
Financial Ombudsman decision DRN-4727587 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mrs S complains that JaJa Finance Ltd declined her application for an Asda Money credit card.Account closed or refused
JaJa Finance has acknowledged that a system issue affected Mrs S’s first application and an IT misconfiguration was the cause of the access to another customers details in December 2023.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4727587.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.