Lloyds Bank PLC

Financial Ombudsman decision DRN-4725909 Not upheld

Not upheldoutcome, as published by the Ombudsman

£330redress stated in the decision

Tue Jul 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mrs P complains that Lloyds Bank PLC (Lloyds) lost the original title deeds to her property.Mortgage administration

Lloyds acknowledged the service they delivered to Mrs P was poor. In particular, that initially they took no meaningful action when dealing with her requests and this would have been upsetting for her.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4725909.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.