Barclays Bank UK PLC

Financial Ombudsman decision DRN-4724610 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Barclays Bank UK PLC didn’t tell them that getting permission to let their property out would restrict the choice of interest rates they could take on their mortgage.Interest and rates

Barclays agreed that it hadn’t made clear when Ms G and Mr V applied for permission to let that they wouldn’t be able to take a new standard interest rate.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4724610.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.