Lloyds Bank PLC

Financial Ombudsman decision DRN-4724211 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

I consider Lloyds has deprived the estate of its funds from 14 July until 29 August, when Mr B got access to the account.Mortgage administration

The estate of the late Mrs B has complained that Lloyds Bank PLC delayed the arrangement of an executor accountBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4724211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.