Coutts & Company
Financial Ombudsman decision DRN-4723612 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
marks on her credit file as a result of Coutts insisting she take out an account in order to secure the mortgages she was applying forCredit file reporting
Ms K complains about the service she experienced whilst Coutts & Company were considering her buy-to-let mortgage applicationsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4723612.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.