Starling Bank Limited

Financial Ombudsman decision DRN-4723050 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

After reviewing the situation, Starling told Mr B they were closing his account.Account closed or refused

Mr B became aware of the marker when his current account (with another bank) was closed, and he had difficulty opening others. He approached Starling and asked them to remove it because he believed he’d been treated unfairly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4723050.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.