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American Express Services Europe Limited
Financial Ombudsman decision DRN-4722874 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Refund any interest or fees which have applied to the account since 9 January 2024.Charges and fees
Mr B complains that American Express Services Europe Limited (AESEL) did not put in place the reasonable adjustment he asked them for.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4722874.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.