Aldermore Bank Plc
Financial Ombudsman decision DRN-4721971 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Wed Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Aldermore said Mr and Mrs A had been in arrears since June 2023, and that Mr and Mrs A couldn’t afford a new five-year fixed rate. It suggested Mr and Mrs A speak to it regarding other forbearance measures.Treatment in financial difficulty
Mr and Mrs A complain that Aldermore Bank Plc wouldn’t allow them to take a new fixed rate on their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4721971.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.