Loans 2 Go Limited
Financial Ombudsman decision DRN-4719970 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jul 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
The investigator thought L2Go should’ve done more to support Mr H as he’d advised he was vulnerable and required some reasonable adjustments concerning the way it communicated with him.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4719970.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.