MBNA Limited

Financial Ombudsman decision DRN-4719766 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr S complains that MBNA Limited hasn’t handled a claim he’s brought under section 75 of the Consumer Credit Act 1974 (“CCA”) in an appropriate way.Card dispute or chargeback

MBNA not handling his complaint well, for example by not giving him a reference number, deactivating his complaint, and passing him around different departments.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4719766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.