Santander UK Plc
Financial Ombudsman decision DRN-4719158 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Santander then blocked Mr S’s account as they were concerned he would make more payments to what they believed could be a scam.Funds blocked or frozen
by failing to proactively progress things in any way, Santander did contribute to Mr S being prevented from easily accessing his funds for an extended period of time.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4719158.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.