HSBC UK Bank Plc
Financial Ombudsman decision DRN-4718042 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
refused a payment he was attempting to make and blocked his accountFunds blocked or frozen
Mr A complained to first direct. He thought that the advisers he spoke to were rude and unprofessional and that it had blocked him from being able to send his own money. It did not uphold his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4718042.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.