Lloyds Bank PLC

Financial Ombudsman decision DRN-4717970 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Lloyds blocked the transaction and asked Mrs C to make contact to answer some security questions.Unauthorised transaction

A manager wasn’t available, and the advisor set up a complaint for Mrs C and said a manager would contact her in fifteen working days.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4717970.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.