Barclays Bank UK PLC

Financial Ombudsman decision DRN-4717619 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue May 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Refund all monthly fees from account opening up to 25 October 2023Charges and fees

Barclaycard have accepted Mr R’s secondary account holder hasn’t been able to use their card in the way they should be able to.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4717619.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.