Barclays Bank UK PLC

Financial Ombudsman decision DRN-4717025 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Thu Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

A lender acting fairly should understand that. It should exercise some forbearance where appropriate and consider any proposals the borrowers put forward.Treatment in financial difficulty

The complaint Mr and Mrs S complain that Barclays Bank UK PLC has not treated them fairly once the term ended on their buy-to-let mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4717025.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.