Revolut Limited

Financial Ombudsman decision DRN-4716906 Upheld

Upheldoutcome, as published by the Ombudsman

£798redress stated in the decision

Fri May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Miss O complains that Revolut Ltd has declined to refund payments she says she didn’t make or allow anyone else to make.APP scam refund refused

Four other online payments totalling £798 were made by the scammer using Miss O’s card information without her consent. These are therefore unauthorised.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4716906.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.