National Westminster Bank Plc

Financial Ombudsman decision DRN-4715860 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

it wasn’t possible, without more information, to say why it had been closed in 1989Account closed or refused

NatWest has explained that its general systems show transaction information going back ten years. It says that some archived transaction information does go back a bit longer, but not as far as 1989.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4715860.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.