Castle Trust Capital PLC

Financial Ombudsman decision DRN-4714692 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

I’m not persuaded that Castle Trust ought to have foreseen how the events would unfold, or that they lent to Mr G irresponsibly.Irresponsible lending

Mr G complains that Castle Trust Capital PLC trading as Castle Trust Bank lent him an unregulated business loan that was secured on his residential property by way of a second charge, when he should have been given a regulated mortgage product.Product mis-sold

Rules cited

Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4714692.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.