Barclays Bank UK PLC

Financial Ombudsman decision DRN-4712137 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

A charity, which I will refer to as C, complains that Barclays Bank UK Plc closed its account without notice.Account closed or refused

Barclays told us that it was carrying out a Know Your Customer (KYC) review. Following that review, it decided to close C’s account – but it now accepts that it was wrong to do so.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4712137.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.