Capital One (Europe) plc

Financial Ombudsman decision DRN-4711117 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr C complains about how Capital One (Europe) plc (“Capital One”) handled a claim he made in relation to a transaction on his credit card.Card dispute or chargeback

Mr C also complained to Capital One about its delays in considering his complaint.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4711117.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.