Nationwide Building Society

Financial Ombudsman decision DRN-4710929 Upheld

Upheldoutcome, as published by the Ombudsman

£187,995redress stated in the decision

Wed Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

difference between interest on the mortgage she should have taken at 3.36% and interest at the tracker rate of 0.73% above base rateInterest and rates

caused delay and then withdrew a mortgage offerMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4710929.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.