HSBC UK Bank Plc
Financial Ombudsman decision DRN-4709614 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr M complains that HSBC UK Bank PLC trading as first direct blocked his account without proper noticeFunds blocked or frozen
After reviewing his complaint, first direct said that it hadn't made any error and would not be looking to reimburse him for the higher cost of the flights.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4709614.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.