National Westminster Bank Plc

Financial Ombudsman decision DRN-4708666 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

closed the trust’s current account without giving proper noticeAccount closed or refused

protracted delays, caused in my view by parts of the bank not communicating with each otherComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4708666.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.