Madison CF UK Limited

Financial Ombudsman decision DRN-4708497 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr J complains that Madison CF UK Limited (trading as 118 118 Money) was irresponsible to lend to himIrresponsible lending

He also says it misplaced two payments resulting in negative information being recorded on his credit file.Credit file reporting

Mr J complains that his file is still incorrect, and 118 118 Money lost his initial complaint, provided incorrect information, failed to update his phone number and had no one available to speak with when he lost his card.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4708497.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.