HSBC UK Bank Plc
Financial Ombudsman decision DRN-4707439 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Bereavement and power of attorney
In the Ombudsman’s words
if it is not complied with, HSBC said it would close P’s accountsAccount closed or refused
authority had been given to it to act on Mr W’s behalf under a Power of Attorney (PoA)Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4707439.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.