Vanquis Bank Limited

Financial Ombudsman decision DRN-4706265 Upheld

Upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Wed Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

short-term arrangement was agreed between Vanquis and Mr O that he would make monthly paymentsTreatment in financial difficulty

unfairly added interest and charges to the balanceCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4706265.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.