Halifax Limited

Financial Ombudsman decision DRN-4705722 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Sep 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr T complains that Bank of Scotland Plc, trading as Halifax, would not accept his application for a savings account due to his not having a photographic driving licence as ID.Account closed or refused

Halifax had sent Mr T an email outlining what it considered to be acceptable identification and included in this list was “current UK non-photo driving license”. Unfortunately, this was incorrect information and shouldn’t have been on the list of acceptable identification.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4705722.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.