National Westminster Bank Plc

Financial Ombudsman decision DRN-4704550 Not upheld

Not upheldoutcome, as published by the Ombudsman

£466redress stated in the decision

Fri Aug 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Won’t refund two transactions made from his account which he didn’t authoriseUnauthorised transaction

Made it onerous for him to speak to the team which deals with reasonable adjustments and vulnerable customersSupport for vulnerable customers

Rules cited

Payment Services Regulations 2017, Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4704550.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.