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National Westminster Bank Plc
Financial Ombudsman decision DRN-4700842 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jun 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
I don’t think it is appropriate to say that NatWest should refund Mr S’s packaged account fees from when his circumstances changed.Charges and fees
Firstly, I note that Mr S is unhappy with how NatWest dealt with his complaint. Specifically, that NatWest said that it was unable to consider the complaint because Mr S had complained too lateComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4700842.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.