National Westminster Bank Plc

Financial Ombudsman decision DRN-4697631 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

M, a limited company, complains that National Westminster Bank Plc (NatWest) blocked payments from its account.Funds blocked or frozen

Dissatisfied with the overall experience, Mr T complained to NatWest about the service received both in a personal capacity and that of his limited company.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4697631.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.