Barclays Bank Plc
Financial Ombudsman decision DRN-4697113 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
She also complains that Barclays Bank UK PLC never took her complaint seriously and discriminated against her for complaining when it placed a warning on her account.Complaint handling
Miss A complains Barclays Bank UK PLC caused her indescribable harm when it left her without a working debit card for days given that she’s a vulnerable, disabled individual.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4697113.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.