Barclays Bank UK PLC

Financial Ombudsman decision DRN-4694889 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Apr 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

incorrectly failed to refund an early repayment charge (ERC) charged when changes were made to their mortgageMortgage administration

Barclays had provide incorrect informationService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4694889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.