Starling Bank Limited

Financial Ombudsman decision DRN-4694033 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Starling had also not transferred money to Mr C’s wife.Funds blocked or frozen

Starling agreed the level of customer service Mr C received fell short of what he could expect.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4694033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.