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Barclays Bank UK PLC
Financial Ombudsman decision DRN-4693845 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon May 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
The complaint is brought on F’s behalf by their chief executive, Mr M. So, to make things easier there will be times I’ll refer to Mr M in the decision as he was the person corresponding with Barclays on the charities behalf.Account closed or refused
She said in summary that Barclays hadn’t kept appointments with Mr M, hadn’t contacted the charity when it had said it would, had given wrong information about the account the charity needed to open, and hadn’t followed-up with the charity to assist with opening an accountService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4693845.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.