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The Mortgage Business Plc
Financial Ombudsman decision DRN-4692992 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr D complains that he wants specialist assistance from TMB because he has been in financial difficulty due to interest rate rises.Treatment in financial difficulty
Mr D also says his parents, who are elderly and vulnerable, have been living in the mortgaged property for many years.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4692992.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.