MONZO BANK LIMITED
Financial Ombudsman decision DRN-4692860 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Tue Jun 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Monzo closed the account without further explanation.Account closed or refused
Monzo had applied a fraud marker against her and lodged it with CIFASCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4692860.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.