Wise Payments Limited

Financial Ombudsman decision DRN-4692473 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

Ms P says that she fell victim to phishing scams and that she thinks her Apple ID has been compromised.APP scam refund refused

Ms P complains that Wise Payments Limited has declined to refund payments she says she didn’t make or allow anyone else to make.Unauthorised transaction

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4692473.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.