Zopa Bank Limited
Financial Ombudsman decision DRN-4692282 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr R has complained that Zopa Bank Limited (Zopa) are holding him liable for a loan he did not take and that he was a victim of fraud.Unauthorised transaction
Mr R was unhappy the loan had negatively impacted his credit file and wanted the application treated as fraud.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4692282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.