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TenetLime Limited

Financial Ombudsman decision DRN-4691896 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I don’t think TenetLime made it clear to Mr and Mrs W what services the £499 fee covered or when it had to be paid. Because of this and its poor service I think TenetLime should refund the brokers fee in full (£499) with 8% simple interest from the date it was paid to the date of the refund.Charges and fees

The complaint Mr and Mrs W complain about poor service and lack of updates from an appointed representative of TenetLime Ltd when they took advice about re-mortgaging.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4691896.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.