Rooftop Mortgages Limited

Financial Ombudsman decision DRN-4689600 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

treated Ms L fairly before she brought this complaint – but if she continues to experience financial difficulty in the future, it will need to continue to offer forbearance where appropriate and treat her fairlyTreatment in financial difficulty

failed to send her a notice setting out that she might be able to move her mortgage to another lenderMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4689600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.