MONZO BANK LIMITED
Financial Ombudsman decision DRN-4688345 Upheld
Upheldoutcome, as published by the Ombudsman
£135redress stated in the decision
Tue Apr 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
S had rejected its attempt to chargeback the paymentCard dispute or chargeback
Monzo’s investigation was inadequateService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4688345.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.