Santander UK Plc
Financial Ombudsman decision DRN-4688144 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
He asked this representative to lodge a complaint and they refused.Complaint handling
Mr U complains about the service he received from Santander UK Plc, when he tried to process a transaction and register a complaint.Service failure
Rules cited
FCA DISP (Dispute Resolution), UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4688144.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.