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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4687744 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr P complains that The Co-Operative Bank Plc didn’t treat him fairly when he fell victim to a scam in 2023.APP scam refund refused

The distress Mr P details primarily relates to the impact on him of what had happened, together with Co-op’s handling of its investigation, its communications and processes.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4687744.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.