HSBC UK Bank Plc
Financial Ombudsman decision DRN-4687685 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
HSBC shouldn’t charge any interest and/or fees on the over-limit balanceCharges and fees
remove any adverse information recorded on Mr J’s credit file as a result of the over-limit balanceCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4687685.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.